Delivery Policy

EUROPEAN UNION

Simply select your desired delivery option at checkout and the shipping cost will be calculated. We currently deliver within the European Union. Please note that home delivery might be subject to the service provider of each country. Deliveries to remote locations may take longer.

For all Cyprus based orders made before 4pm, we’ll aim to get the order dispatched within the following working day and delivery may take 2-5 days (not including Saturday and Sunday). Please note that home delivery might not be available in some locations, which can be viewed at https://gapakisexpress.com/stores/. In areas where home delivery is not possible, pick up services are offered with other Agents.

For all EU based orders made before 4pm, we’ll aim to get the order dispatched within the following working day and delivery may take 2-8 working days depending on the postal address. Please note that we cannot deliver to PO Box addresses. Basket value does not include shipping.

For all Cyprus/Greece orders, the delivery is free for all orders over €30. For orders below €30, the cost of delivery is €5.   

INTERNATIONAL SHIPMENTS

International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. OJO Sunglasses cannot predict what your particular duties, taxes, cut-offs fees may be. OJO Sunglasses is not responsible for payment of customs, taxes, and duties.

For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.

For all European Union orders, the delivery is free for all orders over €90. For orders below €90, the cost of delivery is €10.   

For countries outside the European Union, delivery fee might vary. Please contact us for more information on support@ojosunglasses.com

 

Return & Exchange Policy

All OJO sunglasses stores honour a 14 day product return or exchange policy from the date of purchase. The item must be unused and returned in its original packaging with its original “proof of purchase receipt”. Upon returning an item, a store credit note ( valid for 6 months) can be issued. If the purchase is made via eshop cash refund option is available. All purchase returns delivery expenses is customers obligation. In the event of a store credit note been claimed, and the pair of sunglasses chosen is of a lesser value than the credit note itself, no cash change will be paid back, however a new credit note will be issued to the value of the outstanding amount of change owing.

The exchange on return policy does not apply to the following items:

Accessories
• Sunglasses with lenses installed by an outside source.
• Sunglasses with optical lenses (only with the original lenses)

*This policy is not applicable for damage items