Delivery & Returns

Delivery Times

Shipments Within the European Union

Simply choose your preferred shipping method during checkout — shipping is free on all orders, regardless of order value, across all EU countries.

Home delivery is carried out by the local courier of each destination country. Deliveries to remote locations may take longer.

All EU orders placed before 4:00 PM are dispatched the same working day. Estimated delivery time is 2-5 business days depending on the destination.

Shipment services are provided by e-Post or Home Delivery via FedEx.

Please note: we do not deliver to P.O. Boxes.

International Shipments (Outside the EU)

We offer free shipping worldwide, including all non-EU countries, regardless of order value.

Shipment services are provided by e-Post or Home Delivery via FedEx.

Estimated delivery time is 5-8 business days depending on the destination.

Shipments to Cyprus & Greece

Orders placed before 4:00 PM are shipped the same working day. Delivery time: 2-5 business days (excluding weekends).

We offer free delivery throughout Cyprus and Greece via BOX NOW, AKIS Express, e-Post

Couriers

E-Post and/or FedEx provides shipment services for EU and international orders. BOX NOW, AKIS Express provide free delivery in Cyprus and Greece.

Customs

For international shipments outside the EU, import duties, taxes, and customs clearance fees may apply and are the sole responsibility of the customer.

OJO is not liable for any customs-related charges or delays. For more information, please contact your local customs office.

Unclaimed or rejected shipments will be returned to us and may incur both the original and return shipping costs. In such cases, refunds are not available.

Free Returns

OJO offers free returns on all online orders, regardless of value or country.

You can return your order within 21 days from the shipping date (delivery time included).

How to Return

• Complete the OJO Free Return Form included in your parcel, or send us an email to [email protected] to handle it.

For returns from non-EU countries, any customs fees or taxes must be prepaid by the sender.

After 21 Days

We are unable to offer free returns or refunds beyond the 21-day window. You may still submit a return request via the form, but OJO reserves the right to reject the return.

Return Addresses

Please send your return to one of the following addresses depending on your location:

From Cyprus or any country except Greece: OJO Sunglasses Headquarters, 6A Michail Georgalla, Engomi Industrial Area, 2409 Nicosia, Cyprus.

From Greece: OJO Sunglasses, 7 Agias Paraskevis Street, 15234 Chalandri, Athens, Greece.

Return Policy – Online Purchases

Products purchased from www.ojosunglasses.com can be returned or exchanged within 21 days from the date of shipment.

Returned items must:

• Be unused.
• Be returned in their original packaging.
• Include the original receipt.

Return Policy – In-Store Purchases

Returns or exchanges are accepted within 14 days from the date of purchase at the original store only.

A credit note valid for 3 months will be issued. No cash refunds are available. If the new item is of lesser value, a new credit note will be issued for the remaining amount.

Returns are not accepted for:

• Accessories
• Glasses with third-party lenses
• Prescription lenses
• Damaged products

Refunds

Refunds may take up to 14 business days to be processed. For bank transfers, please attach an IBAN certificate.

OJO Limited Warranty – 24 Months

OJO sunglasses and optical frames are manufactured according to strict European standards. We offer a 24-month limited warranty for manufacturing defects.

The warranty does not cover:

• Scratches or stains on lenses
• Modifications or lens replacements by third parties
• Prescription Lenses
• Damage due to accidents, negligence, or misuse (including lack of use of the protective case provided)

Warranty Procedure

With proof of purchase, OJO will repair or replace the defective part or product. If the original model is no longer available, we will offer a product of equal value or issue a credit note.

Need Help?

[email protected] | (+357) 22 447 433 | 6A Michail Georgalla, Engomi Industrial Area, 2409 Nicosia, Cyprus

At OJO, we are committed to your satisfaction. Our customer service team is always here to help you.