What happens after 21 days?

After these 21 days, we cannot offer you a free return or refund. We suggest that you complete the online form, mentioning the reason for the return in the comments section. The has the right to refuse a refund.

We do not accept returns for products after the period stated above. If you attempt to make a return without meeting the above, we may send the package back to you and cover the delivery costs.

Where do I send my return?

You can return your purchase to one of the two locations listed below, depending on the country you are in.

From Cyprus or another European or non-European country (outside of Greece):

Please send the package to: OJO Sunglasses Headquarters, Michail Giorgalla 6A, Viomichaniki Engomis, 2409, Nicosia, Cyprus

From Greece, please send the package to:

Please send the package to: OJO Sunglasses, 7 Agias Paraskevis, Chalandri, 15 234, Athens, Greece

OJO Return Policy

For purchases made in a physical OJO store, your point of contact will be the specific store where you purchased your glasses. In case your purchase has been made through our online store, your point of contact is the OJO online store.

OJO Return Policy for purchases through the online store

For orders placed online via eshop, there is a return, exchange or refund policy within 21 days from the date your order was dispatched (including delivery time within this time). The product must not have been used and must be returned in the original packaging in which it was purchased, together with the original “proof of purchase”. Otherwise, the product return or exchange policy cannot be applied.

Eshop refunds can take up to 14 working days after we receive your request. If you have paid by bank order, please include an IBAN certificate from your bank.

OJO Returns Policy for physical store purchases

All OJO physical stores apply a product return or exchange policy for a period of 14 days from the date of purchase. The product must not have been used and must be returned in the original packaging in which it was purchased, together with the original “proof of purchase”. Otherwise, the product return or exchange policy cannot be applied.

With the return of the product, the store can issue a credit note (valid for 3 months). In the event that the credit note is presented and the pair of sunglasses/glasses selected is of less value than the credit note amount, no cash refunds will be issued. However, a new credit note is issued for the remaining amount. No refunds.

The return or exchange policy does not apply to the following products:

• Accessory.
• Sunglasses/optics with lenses fitted by third parties.
• Sunglasses/optics with prescription lenses (original lenses only).
• The policy does not apply to damaged products.

OJO Limited Warranty Duration 24 months

OJO sunglasses/optics are manufactured to the strictest European manufacturing standards. As such, OJO fully respects national laws and regulations governing consumer protection in each country in which it operates, while offering a limited manufacturer’s warranty against any manufacturing defects.

OJO Limited Warranty Terms

The limited warranty offered by OJO to its customers is valid for a period of 24 months from the date of purchase. The company declares that its products have no manufacturing defects in terms of build quality and the various materials used to create the OJO sunglasses/optics are authentic.

This limited warranty does not cover:

• Scratches or stains on the lenses
• Unauthorized conversions, including alteration or replacement of lenses by third parties such as opticians or other third party optical or sunglass companies.
• Broken, scratched or damaged frames or handles due to negligence, accidents, failure to use the protective case provided with the OJO glasses, daily “wear and tear” or improper use of the OJO sunglasses or optical frames.

OJO Warranty Procedures

For purchases made in store, your point of contact will be the store where you purchased your glasses. Proof of purchase (within 24 months from date of purchase) is required in order for us to assist you in resolving any issue regarding defects or damage. Depending on the procedure required to resolve the issue, our service department will replace either the lenses or parts of the frame and/or grips accordingly. Please note that depending on the reason or cause of the problem or issue that has arisen, there may be a charge.

If the conditions for OJO’s limited warranty apply, we will replace your pair of sunglasses/glasses. If the particular model is no longer available, you will be able to choose any other available pair of sunglasses of the same value as the pair of sunglasses/glasses you are returning, or a credit note will be issued for the full value of the product at the time of the new purchase.

If you have purchased online from www.ojosunglasses.com, please contact our customer service center at customerservice@ojosunglasses.com or visit our website under “Delivery and Returns”

For additional help

If for any reason, it is not possible to visit the OJO store from which you made your purchase, you can contact the OJO central service department (Michail Giorgalla 6A, Engomi Industrial Area 2409, Nicosia, Cyprus), by sending an email to customerservice@ojosunglasses.com or by phone at (+357) 22 447433.

As OJO, we place great importance on the service and satisfaction of our customers. If you need additional help regarding any issue, our service department is always at your disposal.